We accept returns of all orders within 14 days of the date the order was shipped. Returns will be subject to a restocking fee ($8.75) which will be deducted from your refund. This service is only available in the 48 contiguous US States. For returns originating outside of the 48 contiguous US States, you are responsible for the return shipping costs. You may return via the method of your choice, but please obtain a tracking number and insure your package, as we are not responsible for lost packages. Please
Note: We are only able to process refunds via the method you paid. For example, if you paid via credit card we will issue the refund to your credit card.
Please contact us at hello@champagneandhorses.com to initiate a return within the US. We will send you a return label via email.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags. You’ll also need the receipt or proof of purchase.
You can always contact us for any return question at hello@champagneandhorses.com.
Returns on Discounted Event Purchases
Items purchased using an event-specific discount (including but not limited to show specials, pop-up sales, or in-person event promotions) are eligible for return for store credit only. Refunds to the original form of payment are not available for these purchases.
Store credit will be issued once the returned item is received in its original, unworn condition, and can be used toward any future purchase. Return shipping is the responsibility of the customer unless the item is defective or incorrect.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, such as special orders or personalized items. Please get in touch if you have questions or concerns about your specific item.
We cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
International Shipping
The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient. Champagne & Horses has no control over these charges, nor can Champagne & Horses predict what they may be.
Customs, duties, and taxes are non-refundable: so a shipment that is refused because of unexpected import fees, the cost of the original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Usually you can pay customs and import fess online upon receiving your tracking information for a hassle free delivery to your door!
To avoid a delay in receiving your order from customs, we strongly suggest:
Need help?
Contact us at hello@champagneandhorses.com for questions related to refunds and returns.
